How can you choose the best transcription service? How can you find a company that meets all your requirements while staying within your budget?
Here’s a step-by-step approach to finding the best transcription service provider.
Privacy and Confidentiality
When looking for a transcription service, don’t forget about privacy and confidentiality. If your files include sensitive and private information, these two are very important. Meetings, video conferences, audios, and interview files should all be kept private. Choose a transcription service that values your privacy as much as you do. Asking about the actions and safeguards they take to prevent data leaks is one method to assess their approach to safety.
You must be certain that the information you give them is kept private and secure. Some of the greatest transcription service providers go above and beyond to protect their clients’ information. Examine each service provider for previous customer data leaks.
You should sign an NDA with your transcription service provider to protect your data.
Check the transcription company’s accuracy levels and turnaround time and privacy. You want to work with a company that guarantees 99 percent, if not 100 percent, accuracy. The final transcript should be free of errors and match the audio dictation exactly. Requesting a small audio sample from the supplier is a good approach to assess accuracy. Use it to see if the company satisfies your accuracy requirements. It’s best to utilize a transcription service that uses 100% human transcription rather than automatic transcription.
Before you choose a transcription service supplier, be sure you understand their pricing strategy. Choose a firm with a low price that fits your budget. An excellent strategy is to get estimates from various transcription companies and compare them. However, don’t base your decision solely on pricing. The cheapest option is not necessarily the best value for money. Choose a provider that provides affordable services without sacrificing quality.
Quick Turn-around Time
The turnaround time is another element to consider when outsourcing transcription. How long does it take the service provider to complete a job? Will they be able to reach your deadline? Inquire about the company’s turnaround time by inquiring about the time it takes to finish and submit significant projects. Choose a service provider who provides you with a realistic timeline. Aim for a turnaround time that is neither too fast nor too slow to cause you to lose track of your progress.
Qualified Transcribers in the Field
There are many different forms of transcription, including medical, legal, and academic transcription, to name a few. Working with a transcription service provider with experience and competence in your sector is preferable. Take some time to research the industry a provider serves before deciding. Most transcriptionists specialize in one or two types of transcription.
Inquire about how they recruit and train their transcribers. You can ask for a copy of their transcriber’s CV. The best organizations train their employees to ensure that they are well-equipped to offer high-quality transcripts.
Assess the Company’s Flexibility
How adaptable is the transcription service? Are they capable of working on a variety of projects? Select a company that can meet your shifting transcription requirements. They should be able to handle large-scale, sensitive, and time-critical initiatives, among other things. Look at how long the firm has been in business and who its primary clientele is to get a sense of their experience in the sector. You can assess the company’s adaptability by requesting and calling references.
Good Customer Care
In a transcribing firm, the first thing you should look for is customer service. For the greatest services, aim for individualized customer service. While some businesses give broad customer support, others will contact your project manager directly.
This allows for follow-ups and even requests for revisions to be made without having to go through the phone-tree customer care system. Working with customized customer service, particularly the project manager, should make the process a lot easier.
The transcription company should be able to work with and support a variety of audio formats. Because you won’t have to convert the media files yourself, working with such a supplier should save you time. The type of project determines the audio format. For example, some files may be in raw audio or even a primitive video format. You might also engage a transcription service to assist you with the conversions. This is necessary when you need to convert physical copies to digital media.
Pick professional transcription services
Here at GTE Media, we deliver qualified transcription services for all major languages in the world. For years in the media localization industry, we can meet all your requirements and will bring your brand the best results at a budget-saving rate without hidden costs and a 12-month transcription warranty.
If you want to get a free quote, contact our media localization experts today.
For more translation and localization information, you can read more here.
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